Shannon House Restaurant and Cafe
Trading as: Shannon House Restaurant and Cafe
Website: shannonhouse.ie
This Return, Cancellation & Refund Policy applies to orders placed with Shannon House Restaurant and Cafe through **shannonhouse.ie**, including takeaway, collection and delivery orders.
Shannon House Restaurant and Cafe is operated by **Shannon House Restaurant and Cafe** in Ireland.
As our food is freshly prepared specifically for each customer's order, food items cannot normally be returned after preparation, collection or delivery.
This policy does not limit or exclude any consumer rights that cannot legally be excluded under Irish law.
Customers may request cancellation of an order as soon as possible after placing the order.
If the restaurant has **not yet started preparing the order**, we may be able to cancel the order and provide a refund.
Once preparation has started, cancellation may no longer be possible because the food has been prepared specifically for the customer.
For this reason, customers should contact us immediately if they wish to cancel an order.
Freshly prepared takeaway food is generally made specifically for the customer and is intended for immediate consumption.
Accordingly, we do not normally accept cancellation or return of prepared food simply because a customer has changed their mind.
Irish consumer law provides exceptions to the normal online cancellation rules for certain catering services and goods that are made to order or unsuitable for return due to their nature.
This does not affect any statutory consumer rights where an order is incorrect, faulty, unsafe, not as described, or otherwise does not comply with the applicable legal requirements.
If an item is missing or you receive an item that is different from what you ordered, please contact Shannon House Restaurant and Cafe as soon as possible after receiving your order.
Depending on the circumstances, we may provide:
We may request your order number and photographs of the order where necessary to investigate the issue.
If you believe that your food is spoiled, contaminated, unsafe, or otherwise unsuitable for consumption, please stop consuming the food and contact us immediately.
We will investigate the complaint and, where appropriate, provide a replacement or refund.
Please provide the order number, details of the issue and any relevant photographs or information that may assist our investigation.
If your food arrives damaged, spilled or in an unacceptable condition, please contact us promptly after delivery.
Where appropriate, we may request photographs of the food and packaging.
Depending on the circumstances, we may provide a replacement, partial refund or full refund.
Customers are responsible for providing an accurate delivery address and valid contact details.
If our driver cannot complete delivery because:
we may be unable to provide a refund.
This does not affect any statutory rights the customer may have under Irish law.
Where an order cannot be delivered because of an issue for which the business is responsible, the customer may have a right to cancel and receive a refund.
Shannon House Restaurant and Cafe may cancel an order where necessary, including where:
If we cancel an order after payment has been made, an appropriate refund will be provided.
Where a refund is approved, we will normally refund the amount to the original payment method.
The time required for the refund to appear in the customer's bank or payment account may depend on the customer's bank or payment provider.
Where Irish consumer law requires a refund, the refund will be provided in accordance with the applicable legal requirements.
Nothing in this policy is intended to remove or restrict statutory consumer rights under Irish law.
Consumers are entitled to appropriate remedies where goods or services do not comply with the contract or applicable consumer protection legislation.
The Competition and Consumer Protection Commission (CCPC) explains that consumers may have refund rights where products are faulty, not as described, or where a service has not been provided as agreed.
Orders placed through shannonhouse.ie are online purchases.
Irish consumer law provides a 14-day cooling-off period for many online purchases, but there are exceptions. These include certain catering services and goods that are personalised, made to order, or unsuitable for return for health or hygiene reasons.
Because Shannon House Restaurant and Cafe prepares food specifically for individual customer orders and the food is intended for immediate consumption, the normal return process for physical retail goods does not apply in the same way to freshly prepared takeaway food.
However, customers retain all applicable statutory rights.
To request a refund or report a problem with an order, customers should provide:
Customers should report problems as soon as reasonably possible after receiving their order.
Customers should keep their order confirmation, receipt, order number or other proof of purchase when requesting a refund or reporting a problem.